Sometimes, knowing where to start may the hardest part of taking care of your health, changing health habits or making the most of your benefits. The goal of UnitedHealthcare Care Connect is to provide you with access to nurses and benefits specialists to help answer some of your questions or discuss health concerns, when it is not an emergency. Consider calling the phone number at the top of the page with everyday questions such as:
How do I find a new doctor that is in network?
How can I help avoid costly and unnecessary trips to the ER?
How do I treat a minor injury?
I’m not feeling my best. I wonder which option I should use?
Or call to get information about a specific health condition such as asthma, back pain, heart disease, chronic obstructive pulmonary disease (COPD), diabetes or cancer.
Managing a Condition
Work one-on-one with a nurse who may have tools and resources that may help you better understand your treatment options. If you require surgery, your nurse can provide you information to help walk you through what you may expect during hospitalization and help you prepare for recovery.
Work one-on-one with a specially trained nurse, and learn how to potentially lower your back pain level and improve your function.
Get support, information about different treatment options and tools and resources that may help you work with your doctor more effectively.
Learn about self-care, exercises and additional resources online.
Find a quality network specialist or Center of Excellence (COE).
If surgery is the best option, enrollment in Spine & Joint Solution is required, along with getting care at a COE.
Whether this is your first or third child, you may have questions. Call UnitedHealthcare Care Connect and speak to a maternity nurse who is trained to help provide answers to some of your health questions from preconception through the first few weeks of your baby’s life.
If you’ve been diagnosed with cancer, UnitedHealthcare Care Connect is here to help support you and your covered dependents. Work one-on-one with a dedicated cancer nurse who is trained to:
Help answer your questions
Help you with the emotional side of cancer
Help show you how to choose a high-quality network doctor
Provide you information about your treatment options
Help you prepare for surgery or other treatments
Finding the right care is only half the challenge. You also have to navigate what’s included as part of your health plan. A benefits and claims specialist may be able to help you understand what’s included as part of your health plan. Call with questions such as:
What options for treatment does my plan cover?
What portion of the bill am I responsible for?
Can you help me figure out if this cost should have been approved?
UnitedHealthcare Care Connect is part of your medical plan, so there’s no additional cost to you.
Call 1-844-859-5007 to speak to a nurse or well-being coach.
7 a.m.–10 p.m. CT (Nurses are available 24/7.)